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frequently asked questions

Q: When is the conversion?
June 1, 2020. Online and mobile banking will not be available starting at 4pm on Friday, May 29. Products and services are expected to resume for regular operation on June 1.

Q: Will my account number change?
No, account numbers also known as member numbers will remain the same. You will need to know your account number (no leading zeroes) to enroll/re-enroll in online and mobile banking.

Q:What is my member number?
Your member number is the same as your 10-digit account number. You will need the number (no leading zeroes) to re-enroll in online/mobile banking.

Q:Will the routing number change?
No change to routing number

Q: Are accounts safe and secure?
Yes, accounts and personal information are secure. The safety and security of our member accounts and their personal information is always our top priority. The new system uses the latest advances in data security. In addition, your funds are insured by the National Credit Union Administration per individual up to $250,000.

Q: Will my personal information be safe and secure?
Yes, we will continue to maintain the industry best practices and keep member security top of mind throughout the conversion.

Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information. For peace of mind, we encourage you to review statements before, during and after conversion to ensure accounts are as they should be.

Q: Will automatic payments continue?
Yes, but we strongly recommend you review your account activity after the conversion.

Q: Will direct deposits continue?
Yes, but we strongly recommend you review your account activity after the conversion.

Q: Will limits on debit card and ATM transactions be different during down time (May 29 at 4pm – June 1)?
Yes. While debit cards will have temporary limits, you will be able to make purchases, but those will be accepted or declined according to stand-in limits which may be different than actual account balances. We encourage members to plan their cash needs in advance. To avoid any NSF fees, please make sure you have an accurate account balance at 4 p.m. on May 29th and keep a register of any transactions made.

Q: Will credit card usage be impacted?
No impact to credit card usage.

Q: Will my paper checks be affected?
No, you may continue to use your checks.

Q: What will Online Banking look like?
We will post images of the new Online Banking platform under the Online Banking section of the Conversion page.

Q: What is the new link for the Online Banking login page?
The new link will be on our website on June 1.

Q: Will members need a new username & password for Online Banking?
Yes. Members will need to re-enroll in Online Banking and Mobile Banking. Detailed instructions will be posted on how to re-enroll and change username on the Online/Mobile Banking section of the Conversion page.

Q: Will members have to re-enroll or set up existing payees in Bill Pay?
No, Bill Pay payees will not be impacted. Bill Pay will be unavailable between May 29 at 4pm and June 1.

Q: Will members be able to set up recurring transfers on Online Banking?

Q: What does the new mobile app look like?
Screen shots and links to new app will be available on the Mobile Banking section of the Conversion page.

Q: Will I need to download a new mobile banking app?
Apple devices – if you have the old WFCU app on your device, you will just need to perform the app update to access the new mobile banking app. If you are a new mobile banking user, you will need to download the WFCU mobile app from the Apple App Store. The new app will be available for download and updates on June 1, 2020.

Android devices – all Android users will be required to download the new app from the Google Play Store on June 1, 2020. Please be sure to delete the old app from your device before downloading the new app.

Q: Will I receive a May e-statement?
No, May e-statements will not be available to view online. June statements will be the first statements loaded into the new OB system.

Q: Will I receive a May paper statement?
Yes, all members will receive a May statement in paper format via the USPS.

Q: Will members need to re-register for e-statements?
No, however members must re-enroll in Online Banking or Mobile Banking in order to view e-statements. The online/mobile banking enrollment process will require all members to agree to the Electronic Banking Agreement and Disclosure (this includes the e-statement disclosures). Agreeing to the disclosure will automatically enroll members in e-statements, online and mobile banking.

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