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Introducing Debit Card Fraud Alerts

VIA TEXT MESSAGE

Your Wellness Federal Credit Union MasterCard Debit Card comes with a new fraud service provided by Shazam. You will receive a text message or phone call to alert you if suspicious activity is detected on your debit card.

In addition, our new Wellness mobile app and online banking platform offer extra protection with the card freeze/unfreeze feature. If you suspect fraud or you have temporarily misplaced your card, you have the control to place a temporary freeze on your card.

new debit cardThe benefits of our FRAUD PREVENTION SERVICE allow for:

  • additional layers of fraud protection
  • ability to quickly confirm or deny a transaction with a simple text message
  • a convenient, quick process to keep your card safe
  • minimal disruption to your card usage due to suspicious activity
  • peace of mind that you can control your card


REMEMBER, WE WILL NEVER ASK YOU FOR YOUR PIN.


Sample Fraud Text Message…

“FreeMsg:SHAZAM FraudAlert 8552195399: Did you use card account_last_4_digits> at <merchant_name> for $<transaction_amount>? If valid reply YES, if not NO, STOP to OptOut of Fraud Alerts”

Sample Fraud Text Message...

“FreeMsg:SHAZAM FraudAlert 8552195399: Did you use card account_last_4_digits> at <merchant_name> for $<transaction_amount>? If valid reply YES, if not NO, STOP to OptOut of Fraud Alerts”

Important Phone Numbers
MasterCard Debit Card

Report Lost/Stolen: (800) 383-8000

Report Fraud: (855) 219-5399

Report Disputes: (833) 288-1126

Change PIN: (800) 717-4923

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