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Mobile Wallets

Mobile wallet page main imageFast and safe one-tap checkouts.

Your device. Your choice.

With a quick tap of your smartphone or smartwatch, you can use your Wellness Federal Credit Union Visa® credit card and Mastercard® debit card to pay at millions of store locations that accept mobile payments. You get all the same benefits your card offers plus added layers of security

You can use any of these trusted wallets:

How it works
  1. Open the wallet app
  2. Select WFCU credit or debit card (we recommend you set one up as your default card in your device settings)
  3. Hold your device close to the contactless payment terminal (tap)
  4. Watch for the done checkmark

Depending on your device settings, you may be prompted to unlock your device with facial/finger ID or your passcode. Some merchants will require you enter your PIN.

Safe and Secure

Mobile wallets assign a “payment token” as a substitute number used in place of the real card number to initiate a payment. This is called tokenization. Each time you use one of these trusted wallets, a unique one-time-use code (token) is used so that your card information is never shared with merchants or stored on your device, eliminating risk of data breach.

Plus you don’t need to pull out your card, eliminating the risk of lost card.

  • Improves transaction security, allowing transactions to be signed and verified as originating from a specific device.
  • Reduces risk of fraud from counterfeit cards.
  • Reduces risk of a card compromise due to a data breach, because the real card number is not be captured.
  • Reduces the risk of fraud in digital channels such as e-commerce.
  1. Open your mobile wallet app on your device (Google™ and Samsung® devices may require you to download the app. Apple® devices come with app loaded from the factory.)
  2. Select Add Card/Payment Method to Wallet (Apple devices look for the “+” symbol at top right)
  3. Follow the prompts. You will be prompted to take photo of your card or enter the card details manually.
  4. You will receive message on screen that card was successfully added.

contactless pay icon

Look for the contactless symbol when you want to make in-store purchases. Tap your device to use your WFCU Visa or  Mastercard to pay.

Below are answers to some frequently asked questions on Tokenization.

Q: What is tokenization?
A: Tokenization is the process of replacing a card’s primary account number (PAN)—the 16-digit number on the plastic card—with a unique alternate card number, or “token.” Tokens can be used for mobile point-of-sale transactions, in-app purchases or online purchases.

Q: What are the benefits of tokenization?
A: Tokenization reduces fraud related to digital payments by making transactions more secure by including a dynamic component with each transaction. It takes the security of a physical EMV chip and applies it to non-card environments including proximity, mobile and internet payments.

Q: How does it work?
A: The exact method varies by terminal or device, but in most cases, you simply hold your mobile device close to (tap) the contactless reader on the merchant terminal. You may need to unlock the device or enter a passcode before making the payment.

Q: Is it safe? What happens if I lose my device?
A: Because the real card information is never exposed, tokenized payments are very safe. If the device is lost, call WFCU or the # on the back of your card to suspend or deactivate the token. There is no need to hot card and replace the real card.

Q: Where can I use it?
A: The number of merchants accepting tokenized payments is growing every day. Look for the contactless symbol at checkout.

Q: Are mobile wallets free?
A: Yes. However, message and data rates may apply, depending on your plan.

Q: Can I opt-out at any time?
A: Yes. Adding cards is your choice. You may add/remove your cards from your mobile wallet at any time.

Q: Something went wrong when I tried to add a card to the wallet. What do I do?
A: Review the “Tips” section of this page for help.

Quick Tips imageBelow are some tips to help you successfully add your WFCU credit and debit card to your mobile wallet app.

  • Confirm we have updated contact information and it matches information in your mobile wallet
  • Verify most current mobile wallet app is installed on your device
  • Verify you have strong internet connection
  • Verify your device is operating with most current software version
  • Verify your card has not expired and is not blocked
  • Check the maximum # of cards allowed on your mobile wallet
  • Apple Pay device support
  • Google Pay device support
  • Samsung Pay device support

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