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NEW CORE DATA SYSTEM

SERVICE INTERRUPTIONS DUE TO CORE CONVERSION
MAY/JUNE 2020
DateServicePlan Ahead
Before May 29Update Account InformationPlease take a minute now to update the contact information we have on record (email, address, phone #, etc.). You will need to access the current email address on file to re-enroll in the new online banking platform. To make changes call 860-547-0027, option #2.
Before May 29Locate Account Number (Member Number)Please take a minute now to locate your account number (also known as member number). You will need it to enroll/re-enroll in online and mobile banking.
May 29 at 4PM - June 1No access to mobile or online banking.Please complete all cash withdrawals, online banking transactions, mobile transactions and account transfers prior to 4 p.m. on May 29th. If you need to schedule bill payments you will also need to do so prior to 4p.m. on May 29th. Anything scheduled to be paid prior to close of business (4 p.m.) on this day will process.
May 29 at 4PM - June 1Debit card and ATM transactions will have temporary dollar limits.
While debit cards will have temporary limits, you will be able to make purchases, but those will be accepted or declined according to stand-in limits which may be different than actual account balances. We encourage members to plan their cash needs in advance. To avoid any NSF fees, please make sure you have an accurate account balance at 4 p.m. on May 29th
and keep a register of any transactions made.
May 29Last date to access e-statements on current format. Print/save for your records.
Paper statements for May will be produced on the old system and mailed via USPS for all members, including those that receive e-statements. May e-statements will not be available to view online.

After May 29, members will not have online access to account transactions or e-statements history available prior to conversion. Please print/save all statements prior to May 29th for your reference.
June 1All member account data will be on the new system. Branches are scheduled to open for normal business, as per COVID-19 adjustments.
June 1Re-enroll for online banking and e-statements.Members are encouraged to enroll/re-enroll in Online Banking or Mobile Banking and verify their account balances and access their future e-statements.
June 1Download/update new mobile banking app. Members are encouraged to enroll/re-enroll in Online Banking or Mobile Banking and verify their account balances and access their future e-statements.

 

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